Thank you for choosing GRIFFYN. This Shipping Policy explains how orders are processed, shipped and delivered.
1. Order Processing
- Orders are processed within 1-2 business days after confirmation.
- Orders are processed Monday through Saturday.
- Orders are not processed on Sundays or public holidays.
- Once processed, your order is handed to our logistics partner for delivery.
2. Shipping Charges
Standard shipping is free.
3. Estimated Delivery Time
Estimated delivery times depend on the destination:
- Metro cities: 3-5 business days
- Tier 2 and Tier 3 cities: 5-7 business days
- Remote areas: 7-10 business days
Delivery times are estimates and may change because of circumstances outside our control.
4. Order Tracking
After your order ships, tracking details will be shared through email, SMS or WhatsApp using the contact information provided with the order.
5. Delivery Delays
Although we work to deliver orders on time, delays may occur because of high order volumes, logistics disruptions, weather or natural events, public holidays, strikes or other circumstances outside our control.
6. Incorrect Address and Failed Delivery
Customers are responsible for providing complete and accurate shipping details. Additional shipping charges may apply if an order must be resent because the address was incorrect or delivery could not be completed.
7. Lost or Stolen Packages
GRIFFYN is not responsible for packages after the courier marks them as delivered. If you experience an issue, contact us within 2 days of the delivery update so we can assist with the courier investigation.
8. Contact Information
House of Griffyn
253/2 Lala Lajpat Rai Marg
Badi Choupati, Badnawar
District Dhar, Madhya Pradesh 454660
India
Email: Care@griffyn.in
WhatsApp: +91 9183831992
