This Privacy Policy explains how GRIFFYN collects, uses, stores and shares information when you visit our website, contact us or place an order.
1. Information We Collect
Depending on how you use the website, we may collect information such as your name, email address, phone number, billing and shipping address, order details, account information, device information, browser information and interactions with the website.
2. How We Use Information
- To process, fulfil and deliver orders.
- To provide customer support and manage returns, refunds and exchanges.
- To communicate order updates, service messages and, where permitted, marketing communications.
- To improve website performance, products and customer experience.
- To prevent fraud, misuse and security incidents.
- To meet legal, tax and regulatory obligations.
3. Payments
Payments are processed by third-party payment service providers. We do not receive or store your complete card or banking credentials.
4. Sharing of Information
We may share information with service providers that help us operate the store, including Shopify, payment processors, logistics and courier partners, communication providers, analytics providers and professional advisers. Information may also be disclosed where required by law or to protect legal rights.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to keep the website functioning, remember preferences, understand traffic and improve marketing performance. Browser settings may allow you to control or block cookies, although some website features may then work differently.
6. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, fraud prevention and legal requirements.
7. Your Choices and Rights
Subject to applicable law, you may request access to, correction of or deletion of certain personal information, or withdraw consent where processing is based on consent. To make a request, contact us using the details below.
8. Security
We use reasonable administrative and technical safeguards designed to protect personal information. No method of online transmission or storage can be guaranteed to be completely secure.
9. Children's Privacy
Our website is not intended to knowingly collect personal information from children without appropriate consent where required by law.
10. Third-Party Links
Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be published on this page.
12. Contact
House of Griffyn
253/2 Lala Lajpat Rai Marg
Badi Choupati, Badnawar
District Dhar, Madhya Pradesh 454660
India
Email: Care@griffyn.in
Phone / WhatsApp: +91 9183831992
