At GRIFFYN, we aim to deliver high-quality products and a dependable shopping experience. Please review the conditions below before requesting a return, exchange or refund.
1. Return Eligibility
You may request a return when all of the following conditions are met:
- The request is submitted within 7 days of delivery.
- The product is unused and in the same condition in which it was delivered.
- The product is returned in its original packaging with all tags and the security seal intact. Products with a broken security seal are not eligible for return or exchange.
- Valid proof of purchase is provided.
2. Non-Returnable Products
The following products are not eligible for return:
- Personal care, skincare or hygiene products
- Customized or made-to-order products
- Innerwear or intimate items
- Sale or discounted products
3. Return Process
- Go to your Orders page and select the relevant item.
- Choose the return or exchange option and provide the reason for the request.
- Enter the requested bank details and upload clear images of the product.
- Our team will review the submission to confirm that the product is unused and its tags and security seal are intact.
Our team will respond within 1-2 business days. After approval, a pickup will be arranged where available. If pickup is unavailable, self-shipping instructions will be provided.
4. Refund Policy
After the returned product is received and inspected, an approved refund will be processed within 15 business days. Depending on the order and payment method, the refund may be issued to the original payment method, by bank transfer or as store credit.
5. Return Shipping Charges
Return shipping costs will be deducted from the refund where applicable.
6. Exchange Policy
Exchanges are allowed for size issues and damaged or defective products. Exchange requests must be submitted within 2 days of delivery.
7. Damaged, Defective or Incorrect Products
Notify us within 24-48 hours of delivery and share clear images or video of the issue. After review, we will arrange an appropriate replacement or refund.
8. Cancellation Policy
Orders may be cancelled within 12 hours of being placed, provided they have not shipped. Orders cannot be cancelled after shipment.
9. Contact & Return Address
House of Griffyn
253/2 Lala Lajpat Rai Marg
Badi Choupati, Badnawar
District Dhar, Madhya Pradesh 454660
India
Email: Care@griffyn.in
WhatsApp: +91 9183831992
